Smart solutions
Service Queue Management
Optimize customer service with intelligent virtual queue management.
BENEFITS
A dynamic and intuitive virtual queue.
Provides real-time information and enhances your customers’ experience from anywhere.
Boost your customers’ experience inside and outside your branches with our products. Combine the latest in human and automation so your team can make better use of their time.
Enhance your customers’ online and offline experience. Make every interaction count.
At SIITECS, we implement virtual queue management solutions to optimize customer service and follow-up.
Through our platform, we enable companies to reduce waiting times, improve user experience, and streamline queue organization, providing a more efficient and structured service.
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Control the occupancy in waiting rooms
Reduce customer traffic in branches.
Provide transparency and tracking
Inform your customers about the status of their turn.
Increase the satisfaction rate
Offer quality service by improving response times.
SUCCESS STORY
Optimization in their customer reception and service process
SIITECS implemented a ticketing solution in 58 Personalized Service Centers (CAPS) nationwide for Pensionissste, significantly improving customer reception and service. Before this solution, the process was carried out manually, which caused confusion for customers and made it difficult to measure and optimize the service.
With the new queue management platform, the process is now transparent, organized, and efficient, allowing Pensionissste to optimize waiting times, measure traffic in real time, and offer a better experience to its users.
